EFMF Online Artisan Market - Online Shop FAQ

Q: I haven’t received a notification that my item has shipped yet AND/OR I haven't received my order yet. What can I do?
A: 
The fulfillment and shipping times vary by vendor and/or product. Please read the information in the description of each product listing. All items are shipped directly from the vendor’s studio. Each vendor will have a different time frame listed on each product. Average arrival time after shipping is 7-10 business days. If you haven't received your items within 7-10 business days, please email onlineshop@edmontonfolkfest.org and customer service will followup with the vendor on your behalf!

Q: How will items be shipped?
A: Items remain with vendors, we do not have a warehouse! Items will either come to you via Canada Post directly from vendor's studios, or the vendor might choose to offer you a door drops or a local pickup. If this is possible, the vendor will contact you directly via email a few days after you purchase your item. 

Q: Can items be returned and/or exchanged?
A: Similar to the in-person markets, returns and/or exchanges are generally not possible, but if something was shipped incorrectly or damaged, our vendors want to make it right! You can email onlineshop@edmontonfolkfest.org customer service to be connected to the item's vendor directly and see what can be done.

Q: My item arrived damaged/broken, what do I do?
A: Contact onlineshop@edmontonfolkfest.org customer service via email and please provide images of the damaged item and we will work with the vendor to make it right!

Q: How long until I receive the items in my order?
A: All items are shipped directly from the vendor’s studio. Each vendor will have a different time frame listed on each product. Average arrival time is 7-10 business days.

Q: Is there tracking available for shipping?
A: Tracking depends on the method used for shipping by the vendor. Please read each item description to see what shipping method is used. Smaller packages, letter mail, and door drops are not be tracked. Packages may or may not be tracked, depending on the vendor.

Q: When will the online shop be open and I can purchase products?
A: The online sale will start at 5pm MST on Friday Aug 7, 2020, and continue until 7pm MST on Sunday Aug 9, 2020.

Q: Where can items be shipped?
A: Shipping is available Canada-wide. Items will ship within 5 working days directly from the vendor's studio. Delivery times within Canada can be as long as 10 business days after shipment. You can email onlineshop@edmontonfolkfest.org customer service to be connected to the item's vendor directly.

Q: Will there be a shipping fee?
A: Shipping is free, Canada wide. 

 

Q: My favourite item is sold out! Can you make more?
A: You can email onlineshop@edmontonfolkfest.org customer service to be connected to the item's vendor directly see if they’re able to make more!

Q: Can I make a wholesale order of the items I see online for my retail shop?
A: Wholesale, commission, and stock orders are handled directly by the vendors.Contact onlineshop@edmontonfolkfest.org customer service via email and we will connect you - we're sure they'd love to hear from you! 

Q: I have more questions, who can I talk to?
A: Customer service is always available at onlineshop@edmontonfolkfest.org to answer questions! Our response time outside of the weekend when the sale is on is around 1 business day. During the sale itself we will respond within one hour.

Happy shopping!